Technical Support And Service
Pre Sales Service:
We provide product selection guidance, energy-saving technology solutions, renovation plans, and quotation services tailored to customers' load information.
In-Sale Services:
In accordance with the contract terms, Lipu's engineers offer either remote video technical guidance or on-site technical services, including product installation, commissioning, and technical training. Technical training: We deliver all-encompassing training tailored to clients' needs, covering product usage, maintenance, and troubleshooting procedures.
After-Sales Service
I. A 24/7 accessible and efficient technical service hotline is established to ensure prompt responses to technical support needs for our products.
II. Services offered
1. Immediate remote technical support;
2. For cases requiring on-site technical services, we commit to providing a solution within 2 hours of receiving the call and dispatching a service engineer to the site within 24 hours.
3. Lifetime paid maintenance services are offered.
Within the one-year warranty period: original spare parts are provided for free repairs or replacements, should the issue be attributed to product quality.
力普
Tel:
Sales E-mail: